Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75
Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71
Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65 Jollibee Foods Corp Complaint - Dumb, rude jollibee manager
The incident happened at jollibee Nepo Mall angeles city. I ordered ultimate burger steak for me and 2 orders of 1 pc chicken joy for my wife and my son. The mall is about to close since it's almost 9pm already. The cashier told me that it should take 12 mins for the burger steak then 20 mins for the chicken. Even though my son is hungry, i still decided to agree. She gave me the 3 drinks for the meal right away. After few seconds, the cashier came to me and said, the only available part is breast. I still agreed. While waiting, we drunk half of our drinks. After 20 mins, none of our orders have arrived, so went to the cashier to check our order, and they delivered the burger steak which is suppose to be 12 mins waiting only. I ate the mash potato while waiting for the other order. I was able eat the whole mash potato but still the chicken did not arrive. I came back to the cashier and a manager approach me. I told her that it has been almost 30 mins but our order still did not completed. She told me that 1 of the chicken is already set. She ask me, one of my crew said you canceled one of your order. I said no. So she told me that we still need to wait few minutes for the other chicken. I was so pissed but i still asked her nicely if i can just cancel my order for the chicken and then wrap my burger steak so that we can just leave and eat somewhere else. She agreed. I went back to out table and few mins again she came to us asking us if we really wanted to cancel the order. I said yes. Then she ask me, what about the drinks you drunk sir? That scene really made me furious. I told her, if your a manages you must know that if a said minutes was not met, a customer should be refunded without any questions ask. But i stayed calm. I just decided to continue the order for the 2 chicken. She packed my order and then we left. We rode a tricycle then my wife notice that the order that was given to us are the 2 chicken. This lady manages is a disgrace to your company. You might want to send her back from training.. %uD83D%uDCA2%uD83D%uDCA2%uD83D%uDE24%uD83D%uDE21
"Thanks MeasuredUp for helping solve my customer service complaint. The company I reviewed saw my complaint and contacted me to solve it. I like MeasuredUp better then Twitter because I could get into detail about my complaint." Lila C.